FAQ

• What makes GlobalLiveCasino.com so much better than all the others?
• Can I visit the casino itself?
• How do I begin playing?
• What is a fun member account and how do I register?
• What is a financial member and how do I become one?
• On what Computer systems does GlobalLiveCasino.com operate?
• Is the username and password case sensitive?
• Message says 'Your username / password pair is incorrect'.
• Why do I get the error message "You have been denied access"?
• How does each game work?
• What are the minimum and maximum bets on each game?
• How do we process your casino cash-ins?
• How do I provide payment in order to play for "real"?
• How do I get my free credits for fun?
• When I play for free, can I get more fun tokens?
• How do I know that your games are fair?
• How do I know that my money is safe?

What makes GlobalLiveCasino.com so much better than all the others?
GlobalLiveCasino.com allows you to view an actual live game in action via the very latest webcasting technology. All results are determined from a real game played in an actual casino. Not only can you view the game in motion real time, but you can rest easy in the knowledge that these results are not being generated by a computer and are totally authentic.

Now you can visit and play in a real casino any time of the day or night from the comfort of your own home. GlobalLiveCasino.com, quite simply, provides the very best online gaming experience available on the internet today. ENJOY!

Can I visit the casino itself?
The Fitzwilliam Casino is a “bricks and mortar” casino located in the heart of Dublin in Ireland at Lower Fitzwilliam Street, Dublin 2, just a short stroll from St Stephens Green. It offers a great range of Poker Tournaments including cash games - more details can be found at: www.fitzwilliamcardclub.com.
Accommodation and Travel arrangements can be arranged through the Fitzwilliam Casino by calling +353 (0)1 6114677.
The Palace Casino is also a real casino housed within the 4-star BEST WESTERN Palace Hotel, situated on the beautiful Victorian Promenade overlooking Douglas Bay in the Isle of Man - more details can be found at: www.palacecasino.co.im and www.palacehotel.co.im.
GlobalLiveCasino.com members will be made extremely welcome and bookings at the Hotel can be arranged by calling +44 (0)1624 662662.

How do I begin playing?
GlobalLiveCasino.com has been designed to be as efficient and simple as possible for our members and has been implemented as a secure web-based gaming facility. No programs need be downloaded and installed directly.

Java applets are your interface to GlobalLiveCasino.com, and will download automatically when you select a game.

To begin playing, all you need to do is register as a user and go directly to the game you wish to play. The first time you reference that page will take one to several minutes to be loaded (depending on your connection speed). All subsequent visits will be very fast however because everything has been previously downloaded (cached).

What is a fun member account and how do I register?
To login to the casino system to play for fun you will need to register and choose a username and password.

You may register by completing and submitting the registration form provided on our Web site. You will be sent an email on how to activate your account. Once you have logged on using your username and password you may play all of the casino games - but the winnings and losses will be for fun only until you choose to become a financial member. You can top up your fun tokens as many times as you want when you login as a non financial member. These credits are not real.

What is a financial member and how do I become one?
A financial member account deals with real money. It is to be treated very seriously, similar to a bank account or your credit card account. If you know other users such as your children may use your computer it is best NOT to check the "Remember Password " option provided by browsers.

To become a financial member you must register your details by filling out the registration form provided on this website. If you are already a fun member, you can upgrade to financial membership.

Once you have deposited money you become a fully-fledged financial member and are able to take advantage of all the various services, promotions and bonuses offered by GlobalLiveCasino.com.

On what Computer systems does GlobalLiveCasino.com operate?
GlobalLiveCasino.com should work fine on every recent web browser available. However, GlobalLiveCasino.com has been optimized for Microsoft Internet Explorer 5 and 6. The minimum requirements, apart from the internet browser, are as follows: Pentium II 350 MHz processor, 32 MB RAM, 56 KBPS modem and 5 MB free hard drive space.

Is the username and password case sensitive?
Yes. Your username and your password are case sensitive. That is, "JOHNSMITH" is different to "johnsmith".

Message says 'Your username / password pair is incorrect'.
This occurs when a username and/or password is typed incorrectly. Check your username and password then click on Login again. Check that CAPS LOCK is not on.

Why do I get the error message "You have been denied access"?
Your account gets automatically locked out whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password. If you forgot your password you can use the password reminder page to have it emailed to you.

How does each game work?
The details of each game can be found by going into the Game Guide page and clicking on the instructions for the game you wish to play. Once this is done you can get all the info you require about the game.

What are the minimum and maximum bets on each game?
The minimum and maximum bets are dependant upon the individual table and casino that you choose to play on. These amounts are determined by the actual casino where the game is being webcast from. These details are shown when any game starts up.

How do we process your casino cash-ins?
To process your cash-ins, we can transfer to a bank account of your choice. You may be required to submit evidence that you own the destination bank account before we will transfer funds.

For further information about cash-ins, go to the Payment Information page

How do I provide payment in order to play for "real"?
You can deposit money into your global Gaming Account by transferring funds to global's bank account, or by using you credit card online.

For further information about deposits, go to the Payment Information page

How do I get my free credits for fun?
Every time you logon as a non financial user you will be given a thousand credits automatically to begin play with. A top up facility exist on the `my account` page.

When I play for free, can I get more fun tokens?
You may obtain more fun credits by going to the My Account section clicking on the "Top up fun tokens" link.

How do I know that your games are fair?
GlobalLiveCasino.com does not generate its own results but merely allows you to view an actual live game in action via the very latest webcasting technology. All results are determined from a real game played in an actual casino. Not only can you view the game in motion real time, but you can rest easy in the knowledge that these results are not being generated by a computer and are totally authentic.

How do I know that my money is safe?
Our sophisticated withdrawal and deposit system ensure that only authorized members with valid transactions are able to access funds in their accounts. Data transferred across the internet is secure using asymmetric, 128-bit encryption.